FAQ

We collected most popular questions in this help page to assist you with standard information you may need.

We try our best to ship all items for our customers all over the world, but we cannot handle shipping of prohibited items: liquid, power, battery, magnet, knife, medicine, seeds, chemical, animals, toxicitems , which are beyond our purchasing ability, and other illegal products. Besides, we reserve the right to reject some illegal and unreasonable shipping requests.
We can handle almost every thing, but we cannot deliver items that are prohibited or require special handling, including:
1. Ambient and temperature-controlled (Flammable, explosive, dry, liquid, powdered, Paste, Magnet, lighter,battery,controlled cutting tools, compressed gas and semi-manufactured)
2. Pharmaceutical products
3. Bulk products, including petrochemicals
4. Chemicals
5. Dangerous goods
6. Forest products
7. Metals
8. Engineering sub-assemblies
9. High value goods
You can cancel your order as long as it has not been shipped by the seller. To cancel your order, please contact us as fast as possible after payment. The money will be returned to your account, once the seller approved your request.
If the order has already been shipped, it cannot be canceled.
If an item is out of stock, the money will be refunded to you immediately, upon seller confirmation.
Our commission is 10% of the item price plus the domestic shipping fee.
We don’t charge any service fee.
The current exchange rate is 6.3 between USD and RMB, which might be adjusted according to real-time rate.
Now the accepted only payment through PayPal, we will include in our website Credit Card, Web Money, QIWI, Western Union and Wire transfer soon. The transaction fee of Paypal is 4% of remittance.
Yes we do for free. We save you some weight and thus shipping cost.
After your parcel has been shipped out, an email with the tracking number and website link is emailed you.
Because we are not the supplier of your item, we cannot guarantee the quality of the product but we can advise you if we notice the rating of the seller is bad, or has bad customer’s feedback according to our experience. Please remember that the items you get are worth the money you have paid for, and higher prices in most cases stand for higher quality.
We recommend to buy your goods from the biggest online stores such as: www.taobao.com www.tmall.com and www.JD.com
We keep each item in our warehouse for the first 20days for free after that we charge for each item 1rmb/ day.
Yes, for loyal customers, we can offer a discount on shipping based on customer purchase history or record. Please note, that our current prices are competitive in comparison to other agents.